About Us This web site is owned and operated by Mower Express Ltd. Our range of garden machinery is carefully selected to meet our high expectations for quality, durability and features. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our office only contact details:
Mower Express Ltd
11 Whiterock Close
PL27 7EF
Phone: 0844 880 7770

Email: info [at] mowerexpress [dot] co [dot] uk

Our VAT Registration Number: 116 0551 51
Company number: 06125449
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Our website offers secure ordering and payment processing. We accept Visa and MasterCard. If you do not wish to pay online, you may wish to call our customer service team on 0844 880 7770. We do not accept purchase orders or payment by cheque.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Our prices are inclusive of delivery charges to UK mainland.

For orders placed Mon-Fri before 2pm, UK mainland deliveries will usually be next working day from receipt of your order and clearance of payment. Orders placed after 2pm on Friday and over the weekend will be processed on Monday and are usually delivered Tuesdays.

Additional charges of £20 for Scottish Highland's postcodes of AB, DD7, 8, 9 11 FK19, 20, 21 IV, KW, PA20 and above to PA38 and PH40, 41, 49 will now apply. Deliveries can however take 2-3 days in these areas.

All offshore Scottish Islands will incur a surcharge of £35.

Receiving of Deliveries:
Please examine goods on delivery to ensure the products have not been damaged by the carrier.

You must inform us promptly and within two working days if the goods are lost or damaged in transit, so that we can make a claim against the delivery company and correct the problem without delay. Please quote your order number in all correspondence.

Damaged deliveries should be rejected and the driver advised accordingly. Do not accept and sign the driver's paper work. Please notify our customer service team immediately of any damaged deliveries.
Delivery Schedule Most products are held in stock for prompt despatch. Where goods are temporarily out of stock we will advise of the delay in completing your order.

The proof of delivery supplied by our delivery company will be regarded as sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Mower Express only supplies garden machinery from established manufacturers. All products sold are covered by a manufacturer's warranty and are supported by their nationwide service agent network. In the event that a problem occurs with your garden machinery during the period of warranty, then the product should be examined by the manufacturers assigned service agent. The warranty will not cover wear and tear parts such as blades, spark plugs, filters, drive belts, cables etc.

The service agent will determine the cause of the fault and advise you accordingly. Warranty repairs will be completed under the terms and conditions for the particular manufacturer. Where damage or a fault that is due to mis-use or inappropriate application of the machinery is found, these will not be covered by manufacturer's warranties and a quotation to undertake the repair will be provided by the service agent.

Manufacturers' websites and operator manuals detail service agents contacts or their service hotlines. Mower Express will be pleased to help you locate your nearest service agent.

To ensure the safe use of your garden machinery and compliance with warranty conditions, it is essential that the assembly and operating instructions are adhered to fully. Four stroke petrol powered machinery, will require that you check that there is sufficient oil before operating. Two stroke equipment will require special two stroke oil to be mixed with the petrol to the ratio specified in the manufacturers' instructions.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively,

you can call on : 0844 8807770 (International +44 844 8807770)

or write to us at

Mower Express Ltd.,11 Whiterock Close, Wadebridge, Cornwall PL27 7EF
Privacy Policy Mower Express Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you.You will be provided with a returns reference and an address to send the goods back to. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

Any goods returned should be unused, in their original packaging and the same condition as originally supplied.All handbook and manuals are also to be returned. Where goods have been used and returned as unwanted under the cancellation policy, then the refund value will be based on the condition of the goods, cosmetic or otherwise.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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